1. Introduction
Welcome to Coupe Creative. We value your business and the trust you place in us. As a United Kingdom-based ecommerce site, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services. By using Coupe Creative, you consent to the practices described in this policy.
2. Data Collection and Storage
2.1 Data Storage Location
Coupe Creative is based in the United Kingdom and our web servers are hosted within the UK. We ensure that all data storage and processing comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2.2 Registration Data
When you create an account on Coupe Creative, we collect and store the following information:
- Your chosen username
- Your email address
- Any additional personal information you choose to add to your user profile
3. Use of Your Information
We use the collected information to:
- Provide and improve our services
- Communicate with you about your account and orders
- Send you updates and marketing communications (with your consent)
- Comply with legal obligations
4. Data Protection and Security
Coupe Creative takes data protection seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured or hijacked by unauthorized third parties.
In the event of a data breach, our system administrators will:
- Immediately take all necessary steps to ensure system integrity
- Contact affected users
- Attempt to reset passwords if needed
5. Your Rights and Data Retention
5.1 General Rights
If you have a registered account on Coupe Creative or have left comments, you can:
- Request an exported file of the personal data we retain, including any additional data you have provided to us.
- Request that we erase any of the personal data we have stored.
Please note that we cannot erase data that is vital to you being an active customer (e.g., basic account information like an email address) or data we are obliged to keep for administrative, legal, or security purposes. If you wish for all of your data to be erased, we will no longer be able to offer any support or other product-related services to you.
You have the right to view, edit, or delete your personal information at any time, except for changing your username. This can be done through your account settings. Please note that Coupe Creative administrators may also have access to this information for the purpose of providing support and maintaining the platform.
5.2 UK GDPR Rights
As a UK-based company, Coupe Creative complies with the UK General Data Protection Regulation (UK GDPR). Under the UK GDPR, you have the following rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
For more details about your rights under the UK GDPR, please visit the Information Commissioner’s Office (ICO) website.
5.3 Data Retention
When you submit a support ticket or a comment, its metadata is retained until you request its removal. We use this data to recognize you and approve your comments automatically instead of holding them for moderation.
6. Release of Your Data for Legal Purposes
At times it may become necessary or desirable for Coupe Creative, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter.
In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities.
You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. Any disclosure of personal data for legal purposes will only be done in compliance with the laws of the United Kingdom.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. When we amend this Privacy Policy, we will require you to accept the amendments in order to be permitted to continue using our services.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Last Updated: 08/09/2024